Quality, safety and environment

Al-Safa Heavy Equipments Parts L.L.C-FZ is implementing quality, safety & environmental policy with the following underlying philosophy:

• Service quality : Achieve consistency of high level quality of service in Al-Safa, in every field of activity and in every stage of service delivery.
• External, internal issues, need and expectations : We are committed to identify external & internal issues, opportunities, need & expectations for interested parties through evaluating expected effective risk assessment.
• Customer satisfaction : Ensure that every employee in Al-Safa makes the need to focus on fulfillment of the customers' expectations, their primary objective.
• Leadership objectives : The corporate leadership would have its management policies and objectives fully synchronized with the overall business objectives of the Al-Safa, throughout its life cycle and also all departments shall maintain their objective to meet Al-Safa overall objective.
• Systems & processes : The systems and processes adapted by Al-Safa, would address beyond the basic operational needs of the organization and always stay focused on quality of service and customer expectations.
• Continual improvement : In order to ensure that there is fulfillment of customer expectations, there is a need to improve the level of service delivery continually, by raising the bar at appropriate intervals of time, within Al-Safa.
• Training & development : For improvement on a continuous basis, planned training and developmental programs would become an integral part of Al-Safa operational systems.
• Sensitivity to environment : All employees of Al-Safa would be equally sensitive and committed to environmental protection to full fill the organization's compliance obligations and other specific commitments relevant to the context of the organization.
• Occupational health & safety : Promote a safe and healthy work culture in Al-Safa, by committing on prevention of occupational injury and illnesses, by managing and addressing occupational health and safety risks in the workplace.
• Compliance obligations : In order to achieve these objectives, the entire team of Al-Safa would be sensitive to and compliant with all applicable laws and other requirements that relate to quality, environmental aspects and occupational health and safety.